Of course disruption is only painful for some – for others, it is a beautiful thing. The finance industry is witnessing the beginning of consolidation among platforms while, at the same time, new players enter the market. Regulation places intense pressure on business models while mandating ever-greater transparency. Meanwhile, robo-advice and passively-managed funds winnow fees.

Consumers can cheer. Regulators can feel satisfied. New entrants can lick their chops. And incumbents? They had better be prepared.

You can read my views on the future of platforms on the Professional Adviser website. I will be speaking at the PA 360 event in April and look forward to exploring these themes in more detail.

About the Author

Heather has spent most of her career in financial services helping asset managers, platforms and financial advisers improve their propositions, customer communication and to benchmark success against competitors. She was Head of Platforum until December 2017 and has also worked in digital marketing at Hitwise and Econsultancy.