Financial advice businesses are inefficient — but it’s usually not their fault. They rely on disparate systems from providers and mostly use email to communicate. They are spending four days a month on manual tasks (such as collating information across systems) and they spend nearly a day a month on hold!
NextWealth has published a report in conjunction with Fluido, a Salesforce Summit partner, looking into the servicing and engagement capabilities among advisers and providers. This report looks at the current setting, delving into the channels in which advisers communicate with their clients as well as how providers and advisers communicate, before taking a look at the desired future practice.