Of course disruption is only painful for some – for others, it is a beautiful thing. The finance industry is witnessing the beginning of consolidation among platforms while, at the same time, new players enter the market. Regulation places intense pressure on business models while mandating ever-greater transparency. Meanwhile, robo-advice and passively-managed funds winnow fees.
Consumers can cheer. Regulators can feel satisfied. New entrants can lick their chops. And incumbents? They had better be prepared.
About the Author
Heather has spent most of her career in financial services helping asset managers, platforms and financial advisers improve their propositions, customer communication and to benchmark success against competitors. She was Head of Platforum until December 2017 and has also worked in digital marketing at Hitwise and Econsultancy.